finger print reader does not work

[howdysmom]

My fingerprint reader does not work and when I go to sign in options in Windows 10, I am told that the Hello fingerprint option is not available and that Windows Hello is preventing certain options.

[TEJ1602]

@howdysmom, Welcome to HP Support Community!

Follow the steps below to resolve the fingerprint reader issue-

1.) Right-click on the Start or the Windows icon to access Device Manager. 

2.) Expand the Biometric option.

3.) Right-click on the fingerprint sensor and select Uninstall.
4.) Restart the PC.

Reinstall the drivers and try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[howdysmom]

Hello TEJ1602,

When I expand the Biometric option , this is what I get:

What do I click on?

[TEJ1602]

@howdysmom

Thanks for replying!

Click on the Uninstall device option and continue troubleshooting 🙂

Keep me posted.