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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- finger print reader does not work

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04-04-2020 01:34 PM
My fingerprint reader does not work and when I go to sign in options in Windows 10, I am told that the Hello fingerprint option is not available and that Windows Hello is preventing certain options.
04-09-2020 02:44 PM
@howdysmom, Welcome to HP Support Community!
Follow the steps below to resolve the fingerprint reader issue-
1.) Right-click on the Start or the Windows icon to access Device Manager.
2.) Expand the Biometric option.
3.) Right-click on the fingerprint sensor and select Uninstall.
4.) Restart the PC.
Reinstall the drivers and try updating the computer -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type, and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-13-2020 11:25 AM
Thanks for replying!
Click on the Uninstall device option and continue troubleshooting 🙂
Keep me posted.
TEJ1602
I am an HP Employee