finger print sensor/biometric option isnt in Device manager

[sam_s21]

Hi everyone, please I bought a slightly used HP Zbook 15 G6 Mobile workstation just last week. The device is in good shape and was just slightly used when I purchased it last week. All device hardware respond perfectly as well and has no issues. The laptop specification is a core i7 9th Gen Processor @2.0Ghz with 512GB SSD and a RAM of 16GB. It has a physical fingerprint scanner which is located closer to where the processors sticker is place on the laptop. However in trying to setup windows 11 fingerprint recognition it doesn't work. There is a description there which states that this option is currently not available. However I have updated all the laptops drivers with the hp support assistant installed and drivers are update. I have tried all possible ways to get the fingerprint scanner on the machine working but to no avail. Please Is there any solution to this problem? (Attached are screenshots from my Laptop. my laptop had this option(Fingerprint))

[Dragon-Fur]

@sam_s21 

Edit / Update - Correct the home product page description

Welcome to the HP Community --

It is perhaps a case of "False Hope, Carry On"

Fingerprint Reader is an option -- that is, a Fingerprint Reader might not have come with your computer.

Maintenance and Service Guide

Page 14

The "reader" you see on the keyboard might be nothing more than a same-color cover plate located on the keyboard where the fingerprint reader would be installed.

Example - Generic Sample - Biometric devices - Fingerprint Reader / Camera

Device_Manager_Generic_Biometrics_Fingerprint_Camera_6

The good news --

The fingerprint reader can be added.

Part Number and Installation instructions --

Maintenance and Service Guide

Section Fingerprint reader board > Page 67

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