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‎09-20-2022 06:59 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 11

i am not able to use my fingerprint ,as in sign in option it show "the option is not currently unavailable " in fingerprint box.

suggest me a proper way to fix it ,and how may i short out this issue?

Category:
1 REPLY 1

‎09-20-2022 05:57 PM

HP Recommended

Hello @STRANGER10X 

Sorry to hear that you are having problems ... I would like to help you

 

The fingerprint reader is optional, if it was not ordered the module is not installed ! Check your order/invoice.

 

HP EliteBook 840 G5 Notebook PC Specifications

Section <Software/security>

 

Client Security software
Microsoft Defender (opt in and internet connection required for updates)
HP Client Security Suite Gen4 (requires Windows)
HP Security Manager (including Credential Manager and HP Password Manager, and HP Spare Key)
HP Fingerprint Sensor (sold separately or as an optional feature)
Power On Authentication
HP Device Access Manager
HP Sure Click (supports Microsoft Internet Explorer and Chromium)
HP Sure Run (requires 8th generation processors)
HP Sure Recover (requires 8th generation processors)

 

Kind regards

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