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‎05-23-2023 10:11 AM

HP Recommended
Product: HP Elite x2 1012 G2 Tablet
Operating System: Microsoft Windows 11

 i install win 11 on my hp elite x2 1012 g2 and i cant use the fingerprint i already installed the driver but its doesent work(the error is we couldn't find a fingerprint scanner compatible with windows hello fingerprint)

Category:
3 REPLIES 3

‎05-23-2023 06:00 PM

HP Recommended

@sina6254 

 

Finger Print reader is an optional as mentioned on page 2 of its manual

 

                  http://h10032.www1.hp.com/ctg/Manual/c05610748.pdf

 

 Did you buy the option ?

 

Regards.

BH
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‎05-24-2023 09:04 AM

HP Recommended

yes i think but im not sure can you guide me please

like te manual i have the sensor 

IMG_20230524_182705.jpg

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‎05-24-2023 09:10 AM

HP Recommended

and also i can reset the fingerprint settings in bios

1684940813449.jpg

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