-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- fingerprint not working

Create an account on the HP Community to personalize your profile and ask a question
06-13-2025 09:37 AM
Welcome to the HP English Community --
If the Device Manager does not detect the Biometrics devices
Then
As far as the computer is aware, there is no fingerprint reader hardware installed in the computer.
True -- On systems where there is no fingerprint reader hardware, there might be a same-colored cover plate located where the fingerprint sensor would have been installed inside the case.
Read the service manual for your computer -- if the fingerprint reader is an optional purchase for the series, there will likely be a comment in the guide that indicates support for the fingerprint reader on "Select systems only".
For systems where the option is available, you can purchase and install the fingerprint reader hardware.
Read the service guide - search for entries including "fingerprint".
General Example - Device Manager - Biometric devices - Fingerprint / IR Camera
Device_Manager_Generic_Biometrics_Fingerprint_Camera_4
===========================================
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Question | Author | Posted | |
---|---|---|---|
01-13-2018 07:24 AM | |||
02-13-2025 06:55 PM | |||
06-19-2022 07:41 AM | |||
04-09-2025 09:17 AM | |||
02-11-2025 03:46 AM |