fingerprint reader driver for windows 11

[DESKTOP-LDH0R6P]

I tried to use the fingerprint on my laptop was "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". What should i do?

[Raj_05]

Hi @DESKTOP-LDH0R6P,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's fingerprint scanner is not recognized or compatible with Windows Hello on Windows 11, follow these steps to troubleshoot and resolve the issue.

Verify Hardware Compatibility

• Check your laptop's specifications to ensure the fingerprint scanner is compatible with Windows Hello.
• Ensure that the fingerprint scanner is not physically damaged.

Update Windows

• Open Settings → Windows Update.
• Install all pending updates. This might include driver updates.

Update Fingerprint Driver

• Open Device Manager:
  1. Press Win + X and select Device Manager.
• Locate Biometric devices or Other devices (if not installed properly).
• Right-click the fingerprint scanner and select Update driver → Search automatically for drivers.

Download the Latest Driver from HP

• Visit the official HP Support website.
• Search for your laptop model using its serial number or product name.
• Navigate to the Drivers section and download the latest fingerprint driver for Windows 11.
• Install the driver and restart your laptop.

Enable Windows Biometric Service

• Press Win + R, type services.msc, and press Enter.
• Locate Windows Biometric Service.
• Right-click and select Properties.
• Set Startup type to Automatic and click Start.
• Click OK.

Check BIOS Settings

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing Esc, F10, or another key during startup).
• Look for options related to the fingerprint scanner or biometric devices.
• Ensure it is enabled.
• Save changes and exit.

[Raj_05]

Add Fingerprint in Windows Hello

• Open Settings → Accounts → Sign-in options.
• Select Fingerprint recognition (Windows Hello).
• Click Set up and follow the prompts.

Reset Fingerprint Driver

• In Device Manager, right-click the fingerprint scanner and select Uninstall device.
• Check the box for Delete the driver software for this device if prompted.
• Restart your laptop, and Windows should automatically reinstall the driver.

Perform an HP Hardware Diagnostic Test

• Use the built-in HP PC Hardware Diagnostics:
  1. Turn off your laptop.
  2. Press the Power button and repeatedly press Esc.
  3. Select Diagnostics → Component Tests → Fingerprint Reader.
• Follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support