fingerprint scanner not compatible

[AryanZia]

"I have an HP 15 8th gen laptop, and I need a compatible fingerprint scanner driver for it. Please help me find the driver for the fingerprint scanner. I'm using Windows 11 . Thank you

[Raj_05]

Hi @AryanZia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To find a compatible fingerprint scanner driver for your HP 15 8th gen laptop running Windows 11, follow these steps.

Check the HP Support Website:

• Go to the HP Support website.
• Enter your laptop model number in the search box.
• Navigate to the "Drivers & Software" section.
• Select your operating system (Windows 11) and look for any available fingerprint scanner drivers.

Update Windows:

• Sometimes, Windows Update can provide the necessary drivers.
• Go to Settings > Update & Security > Windows Update, and check for updates.

Device Manager:

• Open Device Manager (right-click on the Start button and select it).
• Locate the fingerprint scanner under "Biometric Devices" or a similar category.
• Right-click on the device and select Update Driver.
• Choose Search automatically for updated driver software.

HP Support Assistant:

• Use the HP Support Assistant tool if installed on your laptop. It can help detect and install the latest drivers and updates.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support