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HP ENVY Notebook - 15-k211ne
Microsoft Windows 10 (64-bit)

hello ..

i had windows 8.1 as an operating system and after i installed windows 10 pro my fingerprint scanner doesn't work .. every time i go to setup hello fingerprint it keeps telling me sorry something went wrong .. and when i go to hp driver to download the last driver there is no driver for windows 10 just windows 7&8 in choices .. how can i fix that ?

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