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riquith
New member
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Message 1 of 2
134
Flag Post

fingerprints option isn't coming.

HP Recommended
spectre
Microsoft Windows 10 (64-bit)
Hp Spectre X360 
Microsoft Windows 10 (64-Bit)

Hello! 

I have been following your community for years and it helps a lot. 

Now I have a problem, that I cannot solve alone, even through browsing on this forum.

 

I have a Spectre 15t. All drivers are updated except one - fingerprint -Synaptics WBDI Fingerprint Reader - USB 102

 

Thank you very much for any info! 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@riquith Follow the below steps to resolve the issue:

  • Update the BIOS
  • Enable biometric support
  • Check for Windows support
  • Clean the fingerprint reader
  • Update the device driver
  • Update the fingerprint reader software
  • Find new device drivers if you changed operating systems

For more details information: Click here

 

P.S: Welcome to HP Community 😉

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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