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Message 1 of 2
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fingerprints option isn't coming.

HP Recommended
Microsoft Windows 10 (64-bit)
Hp Spectre X360 
Microsoft Windows 10 (64-Bit)


I have been following your community for years and it helps a lot. 

Now I have a problem, that I cannot solve alone, even through browsing on this forum.


I have a Spectre 15t. All drivers are updated except one - fingerprint -Synaptics WBDI Fingerprint Reader - USB 102


Thank you very much for any info! 

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@riquith Follow the below steps to resolve the issue:

  • Update the BIOS
  • Enable biometric support
  • Check for Windows support
  • Clean the fingerprint reader
  • Update the device driver
  • Update the fingerprint reader software
  • Find new device drivers if you changed operating systems

For more details information: Click here


P.S: Welcome to HP Community 😉


Keep me posted,

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Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

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