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- HP Community
- Notebooks
- Notebook Software and How To Questions
- fingerprints option isn't coming.

Create an account on the HP Community to personalize your profile and ask a question
08-09-2020 06:02 AM
Hello!
I have been following your community for years and it helps a lot.
Now I have a problem, that I cannot solve alone, even through browsing on this forum.
I have a Spectre 15t. All drivers are updated except one - fingerprint -Synaptics WBDI Fingerprint Reader - USB 102
Thank you very much for any info!
08-11-2020 06:49 PM
@riquith Follow the below steps to resolve the issue:
- Update the BIOS
- Enable biometric support
- Check for Windows support
- Clean the fingerprint reader
- Update the device driver
- Update the fingerprint reader software
- Find new device drivers if you changed operating systems
For more details information: Click here
P.S: Welcome to HP Community 😉
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Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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