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- HP Community
- Notebooks
- Notebook Software and How To Questions
- first icon of screen is always selected

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08-20-2017 09:45 PM
It was working fine last day but next when i turned on my laptop first icon of laptop remain selected and i was not able to open any thing on screen .
From taskbar when i opened ms word and i typed letter comes right to left.
and scrool bar remains fixed at tp and donot move down.
help me please.
08-21-2017 06:32 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
I understand you the icons remain selected while the taskbar has shifted to the top of the screen among other issues,
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Have you attempted a system restore?
Did you run a hardware test on the computer using the F2 key during a restart?
In the meantime, it's entirely possible either the shift or Ctrl key is stuck, causing this issue, please connect an external keyboard and check if the issue persists,
Also, perform a system restore if there are no buttons stuck physically.
Please reply with the details for further assistance.
Eager to help!
If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.