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Locked

‎08-22-2024 12:52 PM

HP Recommended

Hi looking for help my daughter has been trying to access her laptop but she has forgot the pin we have tried to reset the pin but she can't remember what email she used to set the laptop up is there a way we can do a reset ?

Thanks 

Category:
1 REPLY 1

‎08-22-2024 03:56 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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