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‎08-22-2022 02:09 AM - last edited on ‎08-22-2022 05:55 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've been using HP Support Assistant to update my laptop and it's now run into an issue where it can't download any updates. I thought that maybe I needed a newer version of SA but when I try and download that I get an error saying page can't be reached (ftp.ext.hp.com) The link for the update is https://ftp.ext.hp.com/pub/softpaq/sp141501-142000/sp141886.exe

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2022 01:52 AM

HP Recommended

I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.

 

Thanks for your assistance.

View solution in original post

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3 REPLIES 3

‎08-22-2022 07:52 AM

HP Recommended

Hello @Rayza73 

Sorry to hear that you are having problems ... I would like to help you.

 

HP FTP Server is online and download is OK

https://ftp.ext.hp.com/pub/softpaq/sp141501-142000/sp141886.exe

HP Support Assistant VERSION: 9.19.52.0 REV: A PASS: 1

 

Try again ...

 

Good luck

Was this reply helpful? Yes No

‎08-25-2022 01:52 AM

HP Recommended

I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.

 

Thanks for your assistance.

Was this reply helpful? Yes No

‎08-25-2022 01:53 AM

HP Recommended
@Rayza73 wrote:

I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.

 

Thanks for your assistance.

You're welcome !

Good luck

Was this reply helpful? Yes No
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