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08-22-2022 02:09 AM - last edited on 08-22-2022 05:55 AM by MarcusC
I've been using HP Support Assistant to update my laptop and it's now run into an issue where it can't download any updates. I thought that maybe I needed a newer version of SA but when I try and download that I get an error saying page can't be reached (ftp.ext.hp.com) The link for the update is https://ftp.ext.hp.com/pub/softpaq/sp141501-142000/sp141886.exe
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08-25-2022 01:52 AM
I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.
Thanks for your assistance.
08-22-2022 07:52 AM
Hello @Rayza73
Sorry to hear that you are having problems ... I would like to help you.
HP FTP Server is online and download is OK
https://ftp.ext.hp.com/pub/softpaq/sp141501-142000/sp141886.exe
HP Support Assistant VERSION: 9.19.52.0 REV: A PASS: 1
Try again ...
Good luck
08-25-2022 01:53 AM
@Rayza73 wrote:I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.
Thanks for your assistance.
You're welcome !
Good luck