• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I've been using HP Support Assistant to update my laptop and it's now run into an issue where it can't download any updates. I thought that maybe I needed a newer version of SA but when I try and download that I get an error saying page can't be reached (ftp.ext.hp.com) The link for the update is https://ftp.ext.hp.com/pub/softpaq/sp141501-142000/sp141886.exe

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.

 

Thanks for your assistance.

View solution in original post

3 REPLIES 3
HP Recommended

Hello @Rayza73 

Sorry to hear that you are having problems ... I would like to help you.

 

HP FTP Server is online and download is OK

https://ftp.ext.hp.com/pub/softpaq/sp141501-142000/sp141886.exe

HP Support Assistant VERSION: 9.19.52.0 REV: A PASS: 1

 

Try again ...

 

Good luck

HP Recommended

I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.

 

Thanks for your assistance.

HP Recommended

@Rayza73 wrote:

I eventually found out that my ISP had blocked the IP for the FTP server for some bizarre reason. They've whitelisted the IP and it is now working.

 

Thanks for your assistance.


You're welcome !

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.