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Fluffy537
Level 2
14 9 1 1
Message 1 of 7
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Solved!

getSmart crashes

HP Recommended
OMEN Laptop - 17-cb1008na
Microsoft Windows 10 (64-bit)

The HP program crashes silently every time I boot my machine. Event log says:

 

Faulting application name: ETD_GetSMART.exe, version: 1.0.0.2, time stamp: 0x5a78a3a0
Faulting module name: ETD_GetSMART.exe, version: 1.0.0.2, time stamp: 0x5a78a3a0
Exception code: 0xc0000409
Fault offset: 0x0001c407
Faulting process ID: 0x2798
Faulting application start time: 0x01d712c5627496ce
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticscomp.inf_amd64_f98b15466093b28e\x64\Provider Data Sources\_Shared\DiskCheck\ETD_GetSMART.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticscomp.inf_amd64_f98b15466093b28e\x64\Provider Data Sources\_Shared\DiskCheck\ETD_GetSMART.exe
Report ID: 7c2fe1af-1efa-442a-870c-bdb571e50cd3
Faulting package full name:
Faulting package-relative application ID:

 

I have up to date drivers and Windows

6 REPLIES 6
sandytechy20
HP Support Agent
HP Support Agent
25,692 25,572 1,411 1,482
Message 2 of 7
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HP Recommended

@Fluffy537

 

Welcome to the HP support community.

 

Update the Bios, chipset and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Fluffy537
Author
Level 2
14 9 1 1
Message 3 of 7
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HP Recommended

Like I said Windows and drivers are all up to date according to Windows and HP updates.

 

Versions are :

Windows : 20H2 build 19042.804

EDT_GetSmart.exe :1.0.0.2

Driver for disk drives : Microsoft 10.0.19041.789

 

 

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praveenbv
HP Support Agent
HP Support Agent
2,805 2,804 102 136
Message 4 of 7
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Hi@Fluffy537,

 

Welcome to the HP support community.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. Turn off your HP laptop.
  2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
  3. Remove all recently added internal hardware.
  4. Press the Power button to switch your HP laptop on.
  5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
  6. Select Troubleshoot.
  7. Choose Reset this PC.
  8. You can either opt to keep your files or to remove everything.
  9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
  10. Choose Remove Everything when you want to remove all your personal files.
  11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
  12. You can also fully clean the drive you selected or just remove your files.
  13. Click Reset.

Hope this helps! Keep me posted. 

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Fluffy537
Author
Level 2
14 9 1 1
Message 5 of 7
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Seriously!! One little program is not working and you need to reinstall the operating system. Can't you just supply an installation package for getsmart?

PabBro
Level 1
11 10 0 2
Message 6 of 7
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I think your security software is blocking  ETD_GetSMART.exe 

Check this in your Antivirus software.

Fluffy537
Author
Level 2
14 9 1 1
Message 7 of 7
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HP Recommended

I had to do a wipe and reinstall for another issue. The problem has gone away. It is a shame that HP do not supply individual setups for their software as this would have been a real pain to do for such a simple issue.

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