green screen

[skylar63445]

Hey I need help so I got a HP Laptop - 17-by3613dx a i5-1035G1 and 12G ram and when I play this game on Roblox star base after like 30 minutes, I get a green screen and it has words but immediately goes away and then it’s a black screen and i turn   back on to get it working again

[skylar63445]

The green screen got word 

[Nal_NR]

Hi @skylar63445,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Experiencing a green screen followed by a black screen during gaming on your HP Laptop - 17-by3613dx can be indicative of several potential issues. Here’s a step-by-step guide to troubleshoot and resolve this problem:

1. Update Graphics Drivers

Update from HP Support:

1. Go to the HP Support website and enter your laptop model.
2. Download and install the latest graphics drivers available.

Update from NVIDIA/AMD:

1. If your laptop has a dedicated NVIDIA or AMD GPU, visit the NVIDIA website or AMD website and download the latest drivers for your GPU.

2. Check for Overheating

Monitor Temperatures:

1. Use software like HWMonitor or MSI Afterburner to monitor your CPU and GPU temperatures.
2. Ensure that the temperatures are within safe limits (generally below 85°C under load).

Improve Cooling:

1. Clean the cooling fans and vents.
2. Ensure that the laptop is on a hard, flat surface to allow proper airflow.

3. Adjust Graphics Settings

Lower In-Game Settings:

1. Lower the graphics settings in Roblox Star Base to reduce the strain on your GPU and CPU.
2. Try playing the game at a lower resolution or with reduced graphical effects.

Disable Background Applications:

1. Close any unnecessary applications running in the background that might be using up resources.

4. Check for System and Game Updates

Windows Updates:

1. Go to Settings > Update & Security > Windows Update and check for updates.
2. Install any available updates.

Game Updates:

1. Ensure Roblox Star Base and any associated software are updated to the latest versions.

5. Run Hardware Diagnostics

• HP Hardware Diagnostics:
  1. Restart your laptop and press Esc repeatedly during startup to access the HP Diagnostics menu.
  2. Run the Component Test to check for any hardware issues, particularly with the GPU and memory.

6. Check Power Settings

• Adjust Power Settings:
  1. Go to Control Panel > Power Options.
  2. Select High Performance or create a custom power plan to ensure the laptop is not throttling performance to save power.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @skylar63445,

Please find the remaining steps below.

7. Run System File Checker

• System File Checker (SFC):
  1. Open Command Prompt as Administrator (right-click Start menu, select Command Prompt (Admin) or Windows Terminal (Admin)).
  2. Type sfc /scannow and press Enter.
  3. Wait for the scan to complete and follow any instructions provided.

8. Check Event Viewer for Errors

• Event Viewer:
  1. Right-click on the Start menu and select Event Viewer.
  2. Navigate to Windows Logs > System and look for any error messages around the time of the screen issue.

9. Reinstall Roblox

• Uninstall and Reinstall:
  1. Uninstall Roblox Star Base from Control Panel > Programs and Features.
  2. Download and reinstall the latest version from the Roblox website.

10. Check for BIOS/UEFI Updates

• Update BIOS/UEFI:
  1. Go to the HP Support website and search for BIOS updates for your laptop model.
  2. Follow the instructions to update your BIOS/UEFI.

11. Consider Power Supply Issues

• Check Power Supply:
  1. Ensure that your laptop's power supply is providing adequate power. If the laptop is running on battery, try plugging it in to see if the issue persists.

By following these steps, you should be able to identify and address the cause of the green screen and black screen issues on your HP Laptop - 17-by3613dx.

If none of these steps resolve the issue, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[skylar63445 · Accepted solution]

I fix it I had one ram with 2400 and one with 2333 so i think that fix it but nothing told me that it was the ram so that need to be approved but I can't update my bios the software and drives don't got bios update for windows 11

[Nal_NR]

Hi @skylar63445,

Great to know that, you got it fixed. Do keep us posted if anything in the future. Take care