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‎04-19-2020 12:12 PM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

My computer has 4Gb ram and 2Gb AMD graphics.

 

 it hangs a lot even though purchased 4-6 months back. I generally use it for light c++ programming no heavy apps are installed, windows are fully updated, bios is updated , no virus found but it hangs a lot it takes about 4-5 mins to start from shut down or hibernation. 

 

Any app I try to open will take about 4-5 minutes. I also done defragmentation and disk cleanup but none worked 

 

please help!!!! please!!!

2 REPLIES 2

‎04-19-2020 02:34 PM

HP Recommended

Hi,

Can you try performing HP diagnostics at boot and see if there are any hardware problems.

Turn off the PC by holding the power button. Turn on PC and repeatedlykeep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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‎04-22-2020 08:39 AM

HP Recommended

No errors are found but problem still persist....

 

 

this pc and control centre opens slowly please give some way

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