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Locked

‎11-07-2024 07:07 AM

HP Recommended
Product: model 15-dy2132wm

i bought a laptop of face book it worked when i was there but after turning it off then when i got home turned it on it says     enter administrator password or power on password i  reached out to the guy and he blocked me am i out 300. dollars

Category:
1 REPLY 1

‎11-09-2024 12:11 PM

HP Recommended

Hi

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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