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03-20-2019 06:58 AM
Hello , Everyone!
I have been using a Pavilion Power 15 to edit reports for almost 1.5 years now. Up until about a month ago, working with the notebook went well. Now, I am having issues with hihglighting words which is an essential part of my work. Whenever I would select or choose a portion of a word to highlight, the highlighting would continue even aftr the selected wird or the selected portion. The space and or the letters I type after the highlighted word or portion of the word would continue to be hihglighted.
For example, using the sentence "I like cake" - if I were to highlight "like" and then press the spacebar to enter a new word like "chocolate," the space after "like" and the word "chocolate" would continue to be highlighted. The only recourse I had was to plan ahead and insert "chocololate" before highlighting "like". This may sound like a perfect solution but with deadlines and all, it is highly ineffective as it eats up more time to do so.
The continuous hihglighting is not the default action with computers and matching software as my Elite g3 and an old Pavilipm G4 do not behave that way. The problem only appeared on my Pavilion Power 15 after almost 1.5 years of use as mentioned above.
I first noticed the issue in Outlook and after having scoured the net for a resolution. decided to reformat and reinstall the OS and software as I was also having problem with my Windows Start tiles. I thought that the issue is merely a mouse or touchpad configuration I inadvertently messed up but couldn't find anymore. I was expecting that the reformat and reinstallation would fix the issue and bring my Power 15 back to how it was. However, it didn't. Using Windows WordPad, I was able to determine that the highlighting would still continue to highlight letters and spaces it was not meant to.
Is it a harware problem? I highly doubt it as plugging in an external mouse causes the same highlighting issue.
Any ideas on how to resolve this issue?
Thanks in advance. 🙂
I have been using a Pavilion Power 15 for text editing for almost 1.5 years now. Up until a month ago, everything was going well with work. Now, whenever I would select or choose a part of a word to highlight, thg
03-21-2019 02:44 PM
Welcome to the HP Support Community!
In which software/Application you are facing this issue?
It looks like a software or settings issue in the application you are using. I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee