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11-02-2024
12:21 AM
- last edited on
11-21-2024
10:34 AM
by
JessikaV
When I play any video on my PC the video stops after about 20 seconds if my R Phonak bluetooth hearing aids are connected.
as the sound source if I switch to internal speakers every thing plays OK
My wifes HP pavilion works OK with my hearing aids but it has R Phonak hearing aid Avrcp Transport listed in the bluetooth device manager which is not in my bluetooth device manager. Mine just has R phonak hearing aid her PC has both listed.
Grasping at straws here .
Thanks
11-04-2024 02:13 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're experiencing a specific issue with your Phonak Bluetooth hearing aids when connected to your HP Pavilion All-in-One PC. Since you mentioned that the sound works fine with internal speakers and that your wife's HP Pavilion has a different Bluetooth listing for the hearing aids, here are some steps to help troubleshoot and potentially resolve the issue:
1. Remove and Re-Pair Hearing Aids
- Go to Settings > Devices > Bluetooth & other devices.
- Remove your hearing aids from the list of paired devices.
- Turn off the hearing aids and then turn them back on.
- Re-pair the hearing aids with your PC by adding them back in.
2. Update Bluetooth Drivers
- Ensure that your Bluetooth drivers are up to date:
- Right-click the Start button and select Device Manager.
- Expand the Bluetooth section, right-click on your Bluetooth device, and select Update driver.
- Choose Search automatically for drivers.
3. Check for Windows Updates
- Make sure your Windows 11 is fully updated:
- Go to Settings > Windows Update and check for any available updates.
4. Check Audio Settings
- Right-click on the sound icon in the taskbar and select Sounds.
- Go to the Playback tab and see if your hearing aids are listed there.
- If they are, set them as the default device.
5. Configure Bluetooth Settings
- Check if there are any specific Bluetooth settings for your hearing aids:
- Open the Bluetooth & other devices settings.
- Look for any additional options related to your hearing aids, such as AVRCP settings or profiles.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support