how do I add R Phonak hearing aid Avrcp transport to bluetooth driver

[robertdelta69]

When I play any video on my PC the video stops after about 20 seconds if my R Phonak bluetooth hearing aids are connected.

as the sound source if I switch to internal speakers every thing plays OK

My wifes HP pavilion works OK with my hearing aids but it has R Phonak hearing aid Avrcp Transport listed in the bluetooth device manager which is not in my bluetooth device manager.  Mine just has R phonak hearing aid her PC has both listed.

Grasping at straws here .

Thanks

[Rachel571]

Hi @robertdelta69 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a specific issue with your Phonak Bluetooth hearing aids when connected to your HP Pavilion All-in-One PC. Since you mentioned that the sound works fine with internal speakers and that your wife's HP Pavilion has a different Bluetooth listing for the hearing aids, here are some steps to help troubleshoot and potentially resolve the issue:

1. Remove and Re-Pair Hearing Aids

• Go to Settings > Devices > Bluetooth & other devices.
• Remove your hearing aids from the list of paired devices.
• Turn off the hearing aids and then turn them back on.
• Re-pair the hearing aids with your PC by adding them back in.

2. Update Bluetooth Drivers

• Ensure that your Bluetooth drivers are up to date:
  • Right-click the Start button and select Device Manager.
  • Expand the Bluetooth section, right-click on your Bluetooth device, and select Update driver.
  • Choose Search automatically for drivers.

3. Check for Windows Updates

• Make sure your Windows 11 is fully updated:
  • Go to Settings > Windows Update and check for any available updates.

4. Check Audio Settings

• Right-click on the sound icon in the taskbar and select Sounds.
• Go to the Playback tab and see if your hearing aids are listed there.
• If they are, set them as the default device.

5. Configure Bluetooth Settings

• Check if there are any specific Bluetooth settings for your hearing aids:
  • Open the Bluetooth & other devices settings.
  • Look for any additional options related to your hearing aids, such as AVRCP settings or profiles.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support