how do I initialize and use hp pen

[ldevlin]

recently purchased an hp pen.  how do I initialize and use?

[The_Fossette]

@ldevlin

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the product number of the HP pen?
• Is the HP pen compatible with your computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[ldevlin]

Envy X360-15T touch laptop

product #2GJ44AV (computer)

PEN = HP 1MR94AA#

Compatiblity?  this was what I was asking!  I found references for this Pen fo other Envy X360 Models listed but not 15T!

I haven't even opened the pen box!  

[The_Fossette]

@ldevlin

Thank you for the information.

As per the service guide for your computer, there is no HP pen listed for your computer. However, I recommend you contact support and check once.

Below is the link to the service guide for your computer.

http://h10032.www1.hp.com/ctg/Manual/c05747649

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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