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ldevlin
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Message 1 of 4
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how do I initialize and use hp pen

HP Recommended
Example: Pavilion 653envy X360
Microsoft Windows 10 (64-bit)

recently purchased an hp pen.  how do I initialize and use?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@ldevlin

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the product number of the HP pen?
  • Is the HP pen compatible with your computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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ldevlin
Author
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Message 3 of 4
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HP Recommended
Envy X360-15T touch laptop
product #2GJ44AV (computer)
PEN = HP 1MR94AA#
Compatiblity?  this was what I was asking!  I found references for this Pen fo other Envy X360 Models listed but not 15T!
I haven't even opened the pen box!  
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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
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@ldevlin

 

Thank you for the information.

 

As per the service guide for your computer, there is no HP pen listed for your computer. However, I recommend you contact support and check once.

 

Below is the link to the service guide for your computer.

 

http://h10032.www1.hp.com/ctg/Manual/c05747649

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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