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07-15-2025 02:47 PM
@Aitch1212, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
I'm here to assist with questions related to HP products and services. For general inquiries about blocking advertisements or dealing with software not directly related to HP, you might consider using ad-blocking extensions for your web browser or adjusting your email spam settings.
If your issue pertains to potential malware or adware, you can refer to resources on maintaining computer security, such as the HP support document on using Windows Security to prevent virus and malware problems. This document offers advice on detecting and removing adware, spyware, and browser hijacking software using trusted removal software. For more information, please visit the HP PCs - Using Windows Security to prevent virus and spyware problems (Windows 10).
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee