• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-10-2020 01:47 PM

HP Recommended
Product: HP Notebook - 15t-ay100 CTO
Operating System: Microsoft Windows 10 (64-bit)

how to fix Failure ID: Q4GASM-94GA72-XD7URG-60XU03 for Product ID: W0U07AV

3 REPLIES 3

‎12-10-2020 01:51 PM

HP Recommended

@Eldad-Santos 

 

For HDD.

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

For Battery:

 

         ditto, please replace battery.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-10-2020 01:59 PM

HP Recommended

how can i recover my data then??

Was this reply helpful? Yes No

‎12-10-2020 02:09 PM

HP Recommended
@Eldad-Santos wrote:

how can i recover my data then??

@Eldad-Santos 

 

After getting your machine back, given mot much damages for your HDD, you can mount HDD as external HDD and get data back from there or you can use other computer to get data back.

 

You can use

 

           https://www.amazon.com.au/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84

  or     https://www.mwave.com.au/hdds/external-hdd-enclosures

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.