how to fix "System Board (00A) error

[erico]

@visruth @epaz771

I notified a Moderator about the  "System Board (00A) error issue since you were having problems contacting HP otherwise.  The Moderator will put you in touch with the appropriate team at HP. 

[Riddle_Decipher]

@epaz771

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand there's an error - "System board (00A)" on your device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• What is the product number of your device? Use this link to find it: https://hp.care/2rSuDJS;
  • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked? have you attempted anything else apart from what you've mentioned? could you elaborate?

While you respond to that, here's what you need to know:

The following product information programmed into the system board is missing or invalid. 
System Board (00A) - Product Configuration

You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2q3t5xp

(By the end of this article all the issues should be resolved)

Once you obtain the information you need using the above link, please Contact HP to have the device repaired:

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[efrainp96]

Ok I tried the link and I get an error on screen Ive include the information you asked about in a screen shot

[Riddle_Decipher]

@efrainp96

Thank you for responding,

It's great to have you back 😉

I believe I had requested you to Contact HP with that information,

As this is unfortunately a hardware related issue and such issues require a repair via HP,

I would request you to use the instructions sent earlier to Contact HP as advised before,

And believe you me, if I had anything else I could do to help, I would have, unfortunately this is the end of the line.

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!