how to ship to your repair center

[Raymond2019]

Hi experts, 

I have two HP laptops. Spectre 13t-3000 CTO and Spectre x360-15t-ch000 CTO. Both do not work.

The screen of the first one dose not work.

The second one can not be booted after windows update. I just bought this one in October last year.

I bought both from HP offical online website. 

I am living Hawaii. There is not any HP service center at Hawaii.

so, I am wondering how to ship to your repair center.

[personal information removed per Rules Of Participation]

[Dragon-Fur]

@Raymond2019 

Open a separate case online for each computer.

Explain the problem for the particular computer and perhaps mention that you do not have a local Service Center.

Once the case is submitted, you should be provided with available contact options for your region (phone number and possibly a Chat option).

Contact HP using the provided information.

Once you have HP on the phone, you can indicate that you are sending in two computers -- you will still have a separate case number for each computer.  Depending on the type of repair(s),  HP might arrange that they be mailed together to the nearest Hp Repair Depot that handles the type of repair(s) necessary.  

Reminders

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada:  Regional contact information is displayed after you submit an online case.  Use the serial number of the device to submit the case to HP.

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information / case online: Contact USA HP Support – Assistance Portal
2. Sign in or continue as a guest

If you cannot contact HP Technical Support, let us know.  

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[banhien]

@Raymond2019 

You have to call HP directly using the following contact points:

    https://www8.hp.com/us/en/contact-hp/contact.html#section1

and they will

(a) Give you a case #,

(b) Send you a bag or a box and instructions,

(c) You have to send back to HP.

Regards.

[Raymond2019]

I clicked the link you provided and I did not see any phone number I can call.

so, how to get a case # ? or can you give me a phone for repair service.

[Dragon-Fur]

@Raymond2019 

Submit your case online.

Once the case is submitted, contact options will display on your screen.

Reminder:

• USA / Canada:  Regional contact information is displayed after you submit an online case.  Use the serial number of the device to submit the case to HP.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Raymond2019]

How to submit a case?  I could not find any button to click to sumbit a case.  Thank you for your help! 

[Dragon-Fur]

@Raymond2019 

Honestly, I am running out of ideas.  Rats.

Is the portal not working?

What is the error / message you see?

USA / Canada

1. Submit information / case online: Contact USA HP Support – Assistance Portal
2. Sign in or continue as a guest

and

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.