hp 15-af131dx cursor movement jerky on windows 11

[jtheires]

hp 15-af131dx laptop cursor movement is jerky on windows 11.

It seems as if the cursor moves for 1 second, then stops for 1 second, even while trackpad is calling for movement constantly.

Laptop has 8GB RAM, 128GB SSD and AMD A6-5200 2GHz CPU.

Tried hard reset; removal of synoptics driver/reboot; update synoptics driver; thermal paste; CMOS battery; RAM replacement; HDD replacement with SSD; all to no avail.

I wonder if it has something to do with task prioritization or memory management?

I have seen this behavior on other laptops, and would like to learn how to resolve.

[Paul_Tikkanen · Accepted solution]

Did you let Microsoft update the graphics driver or do you have the original HP graphics driver installed?

Many times that happens in AMD notebooks with the processor generation your notebook has when you install the latest graphics driver from AMD or let Windows update install one.

See if installing the HP graphics driver resolves the problem for you:

AMD High-Definition (HD) Graphics Driver

15.201.1101.0 

sp135852.exe

DEVICES SUPPORTED:
AMD Radeon HD 8200 / R3 Series
AMD Radeon HD 8330
AMD Radeon HD 8400 / R3 Series
AMD Radeon R2 Graphics
AMD Radeon R4 Graphics

[jtheires]

Paul,

Thanks for providing your input.

I let Windows find and install the driver.

An attempt to find a suitable driver on the Hp support website, yielded NO RESULTS of any kind, no drivers at all!!

Search results outside of Hp yielded no useful information or drivers either.

If I knew the trackpad manufacturer, I would go to their site for support, but I don't know how to discover the trackpad maker.

[Paul_Tikkanen]

You're very welcome.

I believe that it is the graphics driver that is the culprit.

HP has retired support for the model series since it is more than 10 years old which is why you can't find any drivers for it.

That is their policy regarding consumer notebooks.

The good news is that the HP 255 G4 is the business equivalent model of the 15-af series and uses the same drivers which is where I got the graphics driver from.

HP 255 G4 Notebook PC Software and Driver Downloads | HP® Support

Do not use the latest BIOS file though as that is only for the 255 G4.

If you feel that there is a need to update the BIOS, use the F.28 version which was the last one released for the 15-af model series and can be found under the Revision History section on the latest F.29 BIOS update page.

[jtheires]

Tried the sp135852 file and got this error: 

Is this due to virus detection?

[jtheires]

Paul,

After disabling some Windows security settings (namely: Local Security Authority Protection and Microsoft Vulnerable Driver Blocklist), the driver was able to install, and voilla - fixed my laggy cursor movement issue.

I would never have imagined that a video driver would have anything to do with cursor movement.

Thanks.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

It must be some W11 security exception with the driver, I guess.

Glad that disabling that security setting allowed the driver to install.

The cursor glitch only happens on a few HP AMD notebooks made around the same time as yours.

That's why I was pretty sure that it was the generic graphics driver that was the problem.