hp 240 driver error

[Prerna0611]

I am getting Driver error for my HP 240/245 Bluetooth Mouse (Removed S/N). Please help i have tried everything

[VikramTheGreat]

Hi @Prerna0611,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for letting me know — dealing with a “Driver error” on your HP 240/245 Bluetooth Mouse in Windows 11 can be incredibly frustrating, especially when you've already tried everything. Let’s take a calm, focused approach and walk through the most reliable steps to fix this, even if previous attempts didn’t stick.

1. Remove & Re-Pair the Mouse Completely

Let’s start fresh:

1. Open Settings > Bluetooth & devices
2. Find the HP 240/245 mouse, click three dots > Remove device
3. Turn Bluetooth OFF, wait 10 seconds, turn it ON
4. Put the mouse in pairing mode (usually by holding the button underneath)
5. Reconnect it through Add Device > Bluetooth

2. Uninstall Corrupt Drivers

Bad or conflicting drivers are common on Windows updates.

1. Press Windows + X > Device Manager
2. Expand “Mice and other pointing devices”
3. Right-click anything related to HP Mouse or even “HID-compliant mouse” and choose:

Uninstall device (check the box that says "Delete driver software for this device" if it appears)

1. Do the same under Bluetooth for HP mouse entries
2. Restart your PC
   Windows will attempt to reinstall clean drivers.

3. Run Windows Troubleshooter

Windows has a built-in fix that can help here:

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run:
  • Bluetooth
  • Hardware and Devices

Let the tool scan and repair any Bluetooth/driver issues.

4. Force Driver Update Through Windows Update

Sometimes updates are stuck or delayed:

1. Go to Settings > Windows Update > Check for updates
2. Also, click Advanced Options > Optional updates > Driver updates
3. Look for Bluetooth or HP Mouse updates and install them

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support