hp 950 webcam 4k

[Chechison]

Hello,

I'm having a problem registering my webcam. It works and all.
But, when I want to register my product on an official HP site
Whatever number I enter, taking it from the packaging box the camera came in, it doesn't recognize the webcam; instead, it recognizes the HP ZBook Fury notebook with the same serial number: CND20..2HJ. That same serial number is written on the webcam's box, even if I enter the other HP product number: 4C9Q2AA...., I have the same problem, it doesn't recognize the webcam.
Furthermore, there is absolutely nothing written on the camera itself physically.
I would like to register it, check information, and potentially download some new drivers, perhaps even a newer version of the HP Webcam Control Center.

My other question is:
Does the HP Webcam Control Center connect with apps like WhatsApp, Viber, and Facebook Messenger as an 'outsource' for video, or does it only provide the raw signal from what the webcam sees while active?
Thank you for your help in solving this mystery to me,
Checi'son

[M_Salman]

Hi @Chechison,

It sounds like you're experiencing an issue with the registration process for your HP 950 4K Webcam. This situation might occur due to a mismatch in the product identification system or a potential error in the serial number assignment. Here are a few steps you can take to resolve this issue:

1. Double-Check the Serial Number and Product Number:

   • Ensure that you are entering the exact serial number and product number as printed on the webcam's box and not confusing it with any other device.

2. Verify the Product Details:

   • Sometimes, product details can be misprinted. Verify the details on the box against any documentation that came with the product or any online order confirmation if applicable