hp accelerator not working after updating the windows 10

[dalchand65]

Hi, I am using the HP TS-15 j109tx laptop.  The system is facing the  accelerator problem after updating latest windows10. I have also download tand installed he latest driver of HP 3D drive guard software released on 13 Oct 17. But  try again and again, the problem in the systen is exist. Please help me, to resolve the problem.

Thanks

regards

[CherylG · Accepted solution]

Open C:\SWSetup and look for the folder where the sp extracted- should be C:\SWSetup\sp82228. Open it and look for setup.exe. Double click to run it.

[dalchand65]

Thanks for your suggestion. I has completed the process as suggested for resove the problems. But problem is still exist in system.  After restarting the system , a message being displayed on screen that  hp accelerator is not working with this version of windows 10.  An upadte may be available.

[CherylG]

Probably the only solution at this time is to uninstall it and wait for HP to release a new driver. They are aware of the issues many owners are having with this.

[dalchand65]

Yes sir, We should wait for an update of this software to be released by HP

[lundavra]

I presume we will have to keep checking for an update after uninstalling?

[Persephonies]

What worked for me was :

1) Uninstall HP 3d Accerator in Uninstall Programs

2)Shut down the Laptop or PC ( I didnt click restart) 

3) Switch the Laptop or PC back on

4) search Run on Contana

5) Type devmgmt.msc and hit OK

6) Look For unidentified Driver and Right Click on it 

7) Click on UPDATE DRIVER

😎 Search Automatically For Updated Driver Software

9) Allow it to search and then Click OK

10) Once installed Click on Shutdown and then switch laptop/pc back on 

11) Problem should be fixed. 

[CherylG]

@Persephonies @dalchand65 @lundavra

HP has released Updated 3D Driveguard available here:

https://support.hp.com/us-en/document/c05841987

[dalchand65]

Thanks to hp support and all  members of the forum who suggest and help me to resolve the problems.  Thanks to all once again.

[lundavra]

Just noticed that there was fix available, so installed it and seems OK now i.e. did not get error message when I rebooted.

For some reason the old version must have re-installed itself about a week ago and have been getting the error message despite having previously un-installed the faulty version successfully.