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HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

hii  i am unable to fix the hp accelerometer error 

 

I have uninstalled the hp 3d drive guard and then reinstalled the latest version but then again I am getting the error.

 

WHAT'S THE SOLUTION AND HOW TO FIX IT?//

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

HP 3D DriveGuard is largely cross platform - although not yet listed for your particular Model, the latest version on the link below will work fine for your notebook.  It does not install the systray component (which causes the error you are currently seeing), just the accelerometer driver and the required system services.

 

https://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

When the installation has completed, restart the notebook.

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

6 REPLIES 6
HP Recommended

Hi,

 

Try the 3D DriveGuard version on the following link.

 

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

the link that you have provided me is not secured..

 

not satisfied

 

HP Recommended

Hi,

 

You don't mention the actual error, but I'm assuming it's the issue described at the end of the cva below.

 

https://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.cva

 

If that's correct, install the version below.

 

https://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

ok so let me explain you with the full details  

HP Pavilion Notebook

my serial number is [edited]

product number is Y4F80PA#ACJ

 

 

I am getting this dialogue box whenever I am switching on my pc

 

This App can't run on this PC

HP accelerometer

 HP accelerometer doesn't work on this version of Windows. An updated app may be available

 

 

than I uninstall the hp 3d drive guard from control panel < programme and restart my pc

 

then after that, i searched on to the hp software and drivers for my pc hp 3d drive guard and I install it and run it..

 

 

but when I again the next day switch on to my pc I again got that error message that

 

this app cant run on this pc

'

'

so now the link that you have provided me with is not what hp is showing me in there drivers and software site FOR MY VERSION OF PC

 

it is WHAT HP DRIVERS AND SOFTWARE IS SHOWING  IT IS THE LATEST VERSION  SP81920.EXE

 

AND I INSTALLED IT BUT IT IS NOT FIXING UP THE ERROR. 

 

 

HP Recommended

Hi,

 

HP 3D DriveGuard is largely cross platform - although not yet listed for your particular Model, the latest version on the link below will work fine for your notebook.  It does not install the systray component (which causes the error you are currently seeing), just the accelerometer driver and the required system services.

 

https://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

When the installation has completed, restart the notebook.

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

SO DO I HAVE TO AGAIN UNINSTALL WHAT I INSTALLED FROM HP DRIVERS AND SOFTWARE SITE 

 

AND I THEN INSTALL THE LINK YOU PROVIDED AND RUN IT.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.