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hp compaq presario cq61-425SA Not Charging

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Hi All,

 

A bit of advise please,

 

I have the above laptop and the battery is not charging , The white charge led lights for about two seconds then goes out

 

I have purchased a new battery and carried out the reset procedure , and the battery still says not charging.

If i goto the hp battery test it says that i should replace the battery 1 as it is faulty ?

 

Any ideas please 

 

Thanks 

 

Steve

 

 

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HP Recommended

Dear Customer,

 

Welcome and Thank You for posting your query on HP Support Forum

 

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

 

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook

Note: If a known good battery is also not charging we need to replace the system board

 

How to improve the life of a Battery:

1. It is not advisable to use the Notebook when the Power Adapter is connected

2. It is not advisable to keep the Power Adapter plugged in even after the Battery is fully charged

3. You need to let the battery drain completely before charging again

4. Power Plan should be set correctly for extended battery life

5. Please keep the Screen Brightness at lower level

6. Please turn OFF Wi-Fi Connection when not in use

7. Please remove the CD/DVD's from the Optical Drive when not in use

 

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

Calibrating the Notebook Battery (Windows Vista)

http://support.hp.com/us-en/document/c00817650

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

I am an HP Employee
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hi Thanks for the reply ,

 

i have carried out the steps 1 - 9 as above

 

and then the battery test  that is within hp assistance and the battery 1 is reported as faulty - the battery is brand new !

 

the power supply  has also been tried with a known good working one

 

Regards

 

Steve

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I understand its a brand new battery, however for some reason it has failed and needs a replacement for it.

Unfortunately even I am left with no other options. Hence requesting you to replace the faulty battery.

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

 

 

I am an HP Employee
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Thank you very much. I used a new replacement battery for my compaq presario cq61- 340sa. it worked fine for a day then I got the( plugged in, not charging) message. I followed your method and it worked. battery is charging normal now. Really appreciate the help.

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