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HP Recommended
HP ENVY Laptop - 15-ep0061nr
Microsoft Windows 10 (64-bit)

before the win 11 upgrade, i had win 10, was happy. then it began slowly at first but got worse , overheating, i did a inspection and found out i dont have a thermal subsystem driver anymore, and i am not sure, its so hard to find answers , but i assume i am not the only one and intel made some kind of dynamic thermal driver , but i went to install it and it says i do not meet the minimum system requirements...  why not, i thought this laptop has been fast, top notch, etc.    the original driver is not available anywhere.       i updated the bios just now, still says the same thing.    I DONT KNOW WHAT TO DO ... im so so so sad and depressed right now.   I need help so badly. so very badly. 

1 REPLY 1
HP Recommended

Hello @rathlaya 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

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