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‎11-23-2023 08:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Support Team,

I hope this message finds you well. I am writing to seek assistance regarding an issue I am facing with my  laptop. I have noticed that the Function Keys (F3, F4, F5, F6) do not respond when pressed in conjunction with the "Fn" key. Instead, a message indicating "HP Hotkey Support" is displayed.

I use the F3, F4, F5, and F6 keys for various functions, and it is essential for me to have them working properly. Currently, only the F8 and F9 keys for volume control seem to be functioning as expected.

I have attempted to troubleshoot the issue by checking the BIOS settings and updating keyboard drivers, but the problem persists. I would greatly appreciate your guidance on resolving this matter.

Category:
1 person had the same question
1 REPLY 1

‎11-23-2023 08:28 AM

HP Recommended

Hi:

 

Please see if this discussion is of help to you...

 

HP Hotkey Support Solution - HP Support Community - 8912812

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