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‎01-11-2021 03:01 PM

HP Recommended
Product: hp laptop 15-dy1771ms
Operating System: Microsoft Windows 10 (64-bit)

My  HP laptop 15-dy1771ms BSOD with noise - Issue is intermittent - I can be viewing videos, working with MS office products and it suddenly blue screens - I updated everything and it is still doing it.   I called HP support while it was still under warranty and they talked me through a full system refresh and reinstalled Windows 10, and it is still doing it.  This is very frustrating, because I'm starting to suspect it may be a hardware issue, but HP will not support that conclusion.  Please HELP!!

1 REPLY 1

‎01-14-2021 10:01 AM

HP Recommended

@AlTavares

 

I reviewed your post and I understand that you are getting a blue screen error on the computer randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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