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‎04-09-2020 06:12 AM

HP Recommended
Product: J5B63EA
Operating System: Microsoft Windows 8.1 (32-bit)

LAPTOP WONT START UP GOES STRAIGHT TO BLACK SCREEN WHICH SHOWS INFORMATION OF HAVING NO HARD DISK (3F0) HAVE ALSO DONE HARD DRIVE CHECK AND RESULT COME UP WITH 

SMART CHECK:NOT INSTALLED 

SHORT DST:  NOT INSTALLED

 PLEASEHELPME!!

1 REPLY 1

‎04-09-2020 06:57 AM

HP Recommended

Hi

https://support.hp.com/gb-en/product/hp-pavilion-15-p000-notebook-pc-series/6936226/model/7255717/ma...

 

I suggest buying a new hard drive, and a caddy to mount the old drive, after....


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

Eliminating the Main Board as the failure point by running the tests again.

 

~~~~~~~~~~~~

 

https://www.microsoft.com/en-us/software-download/windows8iso

 

For when you have a new HDD.

 

If in doubt please ask.

 

 

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