• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
pavilion 17-e062sg
Microsoft Windows 7 (64-bit)

Hi! Have a nice day!

 

Please, help me.

 

I can't find drivers for my laptop (hp pavilion 17-e062sg) on windows 7 64:

 

1) Chipset drivers

2) Radeon videocard drivers

 

5 REPLIES 5
HP Recommended

Hi:

 

For the chipset drivers, download and install the 1st file listed on the webpage and restart the PC.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

Graphics: What model amd processor and amd graphics series does your model come with?

 

There are no specs online for me to find that info.

 

 

HP Recommended

I don't know for sure. But the product number (E8P07EA # ABD) on the Internet found information in German.

 

Prozessor: AMD Quad-Core A8-4500M APU mit Radeon HD 7640-Grafikkarte (1,9 GHz, 4 MB Cache, 4 Kerne);
Prozessorproduktfamilie: AMD Quad-Core-Prozessor der Serie A

 

Chipsatz: AMD FCH A76M

 

Video: AMD Radeon HD 7640G/8670M Dual GPU (1 GB DDR3 dediziert)

 

And, unfortunately, I lost a copy of the rest of the drivers. Therefore, please help me also in finding all the drivers.

 

Thank you very much, Paul!!!

 

HP Recommended

You're very welcome.

 

See if this graphics driver works for you...first driver on the list.  Install and restart the PC.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064

 

Audio:  Accept the agreement. Download and install the 2nd driver on the list and restart the PC.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

 

Ethernet:  Download, unzip and run the setup application from the W7 driver file at the link below.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT...

 

SD Card reader:  Download, unzip and run the setup application from the 1st file listed at the link below.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT...

 

Touchpad:

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

http://ftp.hp.com/pub/softpaq/sp61501-62000/sp61878.exe

 

I don't know what model wifi adapter your PC comes with, so please post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.  

 

In German that device would be labeled as a Netzwerk-Controller.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

HP Recommended

Good afternoon and I apologize for the long response.


After I installed the chipset and graphics drivers, there appeared windows with errors and text about the need to reinstall the drivers.

 

So I deleted all the installed drivers and copied all hardware ID's without drivers.

 

 

1.
PCI\VEN_10EC&DEV_8136&SUBSYS_1985103C&REV_07
PCI\VEN_10EC&DEV_8136&SUBSYS_1985103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

 

2.
PCI\VEN_10EC&DEV_5229&SUBSYS_1985103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_1985103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00

 

3.
PCI\VEN_1022&DEV_780B&SUBSYS_1985103C&REV_16
PCI\VEN_1022&DEV_780B&SUBSYS_1985103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05

 

4.
PCI\VEN_1002&DEV_6660&SUBSYS_1985103C&REV_00
PCI\VEN_1002&DEV_6660&SUBSYS_1985103C
PCI\VEN_1002&DEV_6660&CC_038000
PCI\VEN_1002&DEV_6660&CC_0380

 

5.
PCI\VEN_1022&DEV_7814&SUBSYS_1985103C&REV_09
PCI\VEN_1022&DEV_7814&SUBSYS_1985103C
PCI\VEN_1022&DEV_7814&CC_0C0330
PCI\VEN_1022&DEV_7814&CC_0C03

 

6.
ACPI\HPQ6007
*HPQ6007

 

7.
PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C&REV_01
PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C
PCI\VEN_10EC&DEV_8179&CC_028000
PCI\VEN_10EC&DEV_8179&CC_0280

 

 

HP Recommended

Hi:

 

I'm not sure why the chipset and graphics drivers didn't work.

 

They worked for this person with the same model...

 

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/HP-Pavilion-17-e062sg-ENERGY-STAR-Drivers-...

 

Try the chipset driver again.

 

Chipset:  Download and install the 1st driver on the list, and restart the PC.

 

https://support.amd.com/en-us/download/chipset/previous/detail?os=Windows%207%20-%2064&rev=12.2

 

Try this graphics driver.  Restart the PC after installing.

 

https://support.amd.com/en-us/download/apu?os=Windows%207%20-%2064

 

Ethernet:

 

This package provides the Realtek Local Area Network (LAN) Driverthat enables the Realtek Network Interface Card (NIC) Chip insupported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65083.exe

 

Card reader:

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellularphones.

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65078.exe

 

Unknown device:

 

This package provides the HP 3D Driveguard software for supportednotebook models that are running a supported operating system. HP3D Driveguard software protects the hard drive by "parking the heads" if the notebook is accidentally dropped, or is abruptlyimpacted by another object.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71811.exe

 

Wireless:

 

This package contains the driver installation package for the Realtek RTL8188EE wireless LAN Controller in the supported notebookmodels running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65183.exe

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.