hp performance tune up check taking long time

[prakash19]

hp performance tune check up did not completed after 12 hours 

[Echo_Lake · Accepted solution]

@prakash19

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I reviewed the post regarding HP performance tune up check taking a long time. don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you try to manually turn off the computer and turn it back on and check what happens?
• When was the last time it worked fine?
• Have you made any hardware/software changes?

For now, try these steps:

• Hold down the power button of the computer till it powers down completely,
• Then turn off the computer and perform a hard reset on it from this link: http://hp.care/2nwQ054
• Then power on the computer and check if it gets resolved.

Hope this helps! Keep me posted for further assistance.
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