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‎12-01-2020 12:23 PM

HP Recommended
Product: 15g-br011Tx
Operating System: Microsoft Windows 10 (64-bit)

I made a recovery drive using HP cloud recovery tool  for my laptop model 15g-br011Tx and performed windows recovery successfully but the recovery is missing HP recovery manager tool and I want to get it back to download some missing drivers.

can anyone help me with this?

3 REPLIES 3

‎12-01-2020 12:44 PM

HP Recommended

Hi:

 

Unfortunately, that would not be possible to reinstall the HP recovery manager software.

 

The cloud recovery tool should have installed all of  the drivers for your notebook.

 

If you are missing drivers, let me know which ones you need.   Post the hardware ID's for the devices that need drivers.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎12-01-2020 11:22 PM

HP Recommended

Ok but is there a way to reinstall the hp recovery manager by any method like reinstalling the recovery that I made using hp cloud recovery tool?

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‎12-02-2020 08:09 AM

HP Recommended

There is not.

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