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‎05-15-2025 07:14 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd1000 (917U0AV)
Operating System: Microsoft Windows 11

My pc has hp solution framework 2016 (version 12.5.32.11) , it is impossible to uninstal because says I need it for hp.

I want to install new version from the hp web but impossible because of error 3.

I have contacted chat help but no answer other that install and uninstall that is not working.

Any ideas/help?

Thank you

Reply
1 REPLY 1

‎05-17-2025 03:44 AM

HP Recommended

@RAUL40, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

The error code "-3" typically indicates a problem with installation or runtime configuration. Here's a step-by-step guide to help you resolve it:

 

Uninstall the Old Version (Forcefully if Needed)

  • Go to Control Panel > Programs > Programs and Features.
  • Try uninstalling HP Support Solutions Framework.
  • If it fails, use the Microsoft Install and Uninstall Troubleshooter:
    • Download it from Microsoft's official page.
    • Run it and select the HP Solution Framework to force uninstall.

Clean Up Temporary Files

  • Press Win + R, type temp, and delete all files.
  • Repeat with %temp%.
  • Run Disk Cleanup and clean system files.

Ensure Required Dependencies Are Installed

  • Install or update:
    • .NET Framework (latest version from Microsoft)
    • Microsoft Visual C++ Redistributables (both x64 and x86)

Disable Antivirus/Firewall Temporarily

  • Temporarily disable your antivirus and firewall.
  • Try installing the new version of HPSF again.

Download and Install the Latest Version

  • Go to the HP Support Solutions Framework download page.
  • Enter your product: HP 15-fd1000 (917U0AV).
  • Download the latest HP Support Solutions Framework.
  • Right-click the installer and choose Run as Administrator.

Use HP PC Hardware Diagnostics (Optional)

  • If issues persist, download HP PC Hardware Diagnostics.
  • Run a full system check to rule out hardware/software conflicts.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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