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- hp solution framework of 2016 installed and no way to uninst...

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05-15-2025 07:14 AM
My pc has hp solution framework 2016 (version 12.5.32.11) , it is impossible to uninstal because says I need it for hp.
I want to install new version from the hp web but impossible because of error 3.
I have contacted chat help but no answer other that install and uninstall that is not working.
Any ideas/help?
Thank you
05-17-2025 03:44 AM
@RAUL40, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code "-3" typically indicates a problem with installation or runtime configuration. Here's a step-by-step guide to help you resolve it:
Uninstall the Old Version (Forcefully if Needed)
- Go to Control Panel > Programs > Programs and Features.
- Try uninstalling HP Support Solutions Framework.
- If it fails, use the Microsoft Install and Uninstall Troubleshooter:
- Download it from Microsoft's official page.
- Run it and select the HP Solution Framework to force uninstall.
Clean Up Temporary Files
- Press Win + R, type temp, and delete all files.
- Repeat with %temp%.
- Run Disk Cleanup and clean system files.
Ensure Required Dependencies Are Installed
- Install or update:
- .NET Framework (latest version from Microsoft)
- Microsoft Visual C++ Redistributables (both x64 and x86)
Disable Antivirus/Firewall Temporarily
- Temporarily disable your antivirus and firewall.
- Try installing the new version of HPSF again.
Download and Install the Latest Version
- Go to the HP Support Solutions Framework download page.
- Enter your product: HP 15-fd1000 (917U0AV).
- Download the latest HP Support Solutions Framework.
- Right-click the installer and choose Run as Administrator.
Use HP PC Hardware Diagnostics (Optional)
- If issues persist, download HP PC Hardware Diagnostics.
- Run a full system check to rule out hardware/software conflicts.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support