hp support assistant trouble loading in windows 11

[ronsc88]

Hp Support assistant is downloaded; after clicking downloaded app the system continues to load application and never stops. help?

[Kuroi_Kenshi]

Hi @ronsc88,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[ronsc88]

HP Pavilion laptop, model 15-cs0054st, windows 11 pro, build 10,0,26100,16GB Ram, i5 11Gen.

[Garp_senchau]

@ronsc88, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the HP Support Assistant is not launching properly and continues to load indefinitely, you can try the following troubleshooting steps:

Restart Your Computer: Sometimes, a simple restart can resolve temporary issues with applications.

Update HP Support Assistant: Ensure that you have the latest version of HP Support Assistant. Visit the HP Support website to download the latest version.

Reinstall HP Support Assistant:

• Uninstall the current version of HP Support Assistant from your computer through the Control Panel.
• Restart your computer.
• Download and install the latest version of HP Support Assistant from the official HP website.

Check System Requirements: Make sure that your computer meets the system requirements for running HP Support Assistant.

Run as Administrator: Right-click the HP Support Assistant icon and select "Run as administrator" to see if it starts properly.

Check for Windows Updates: Ensure that your Windows operating system is up to date. Sometimes pending updates can cause software conflicts.

Temporary Files Cleanup: Use a disk cleanup utility to remove unnecessary files from your computer which might be causing the application to not start correctly.

Check Internet Connection: If HP Support Assistant requires internet to complete its loading process, ensure that your connection is stable.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,