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‎04-28-2026 09:49 AM

HP Recommended

hp support cannot find my serial number or product ID in their system. HELP

I am trying to replace a failed harddrive but i cannot find the instructions. i have no idea the model of this laptop. so i decided to look up the info on HP's support page. when i input the serial or product number, the page cannot find the info.

SERIAL NUMBER: CND4386N6X

PCID: 0973100003405F00000620180

 

 

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1 REPLY 1

‎04-28-2026 12:29 PM

HP Recommended

HP has retired support for the model series since it is more than 10 years old.

 

The only place your notebook exists within the HP system is the HP PartSurfer database, which is why when you enter the serial number, nothing shows up on the support site.

 

HP PartSurfer

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure:

 

HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide 

 

 

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