hp zbook firefly 14 inch g10 fingerprint issue

[zaidmurad]

hello,

I got a new hp Zbook firefly 14-inch g10 and it has a fingerprint reader under the keyboard, but I am facing a problem with the windows hello it cannot detect the fingerprint reader I tried updating the bios and installing the driver for the fingerprint reader but still the same problem Please help

note: In device manager I cannot find an option for biometric devices.

[Dragon-Fur]

@zaidmurad 

Welcome to the HP English Community --

The Fingerprint reader is an optional feature in this series-- that means the option is not pre-installed in all models.

If your Device Manager does not include a section for Biometric devices,

Your computer does not have a Fingerprint reader installed.

AND

The "same colored" little box is just a cover plate.

Control Panel > Device Manager > Tab View > Devices by Type > Section Biometric devices > Fingerprint sensor (if listed)

General Example - Device Manager - Biometric devices (fingerprint) / IR camera

Device_Manager_Generic_Biometrics_Fingerprint_Camera_2

Open

Maintenance and Service Guide

Page 12

What to do?

The fingerprint reader can be purchased separately and installed in the computer.

Yes, installing a fingerprint reader in a system still in Warranty might risk the warranty coverage.  Personal choice.

Open

Maintenance and Service Guide

Parts and Procedure >> Page 54

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HP ZBook Firefly 14 inch G10 Mobile Workstation PC  

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