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- hp zbook firefly 14 inch g10 fingerprint issue

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08-11-2024 01:01 PM
hello,
I got a new hp Zbook firefly 14-inch g10 and it has a fingerprint reader under the keyboard, but I am facing a problem with the windows hello it cannot detect the fingerprint reader I tried updating the bios and installing the driver for the fingerprint reader but still the same problem Please help
note: In device manager I cannot find an option for biometric devices.
08-11-2024 01:55 PM - edited 08-11-2024 02:02 PM
Welcome to the HP English Community --
The Fingerprint reader is an optional feature in this series-- that means the option is not pre-installed in all models.
If your Device Manager does not include a section for Biometric devices,
Your computer does not have a Fingerprint reader installed.
AND
The "same colored" little box is just a cover plate.
Control Panel > Device Manager > Tab View > Devices by Type > Section Biometric devices > Fingerprint sensor (if listed)
General Example - Device Manager - Biometric devices (fingerprint) / IR camera
Device_Manager_Generic_Biometrics_Fingerprint_Camera_2
Open
Page 12
What to do?
The fingerprint reader can be purchased separately and installed in the computer.
Yes, installing a fingerprint reader in a system still in Warranty might risk the warranty coverage. Personal choice.
Open
Parts and Procedure >> Page 54
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HP ZBook Firefly 14 inch G10 Mobile Workstation PC
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