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‎10-15-2024 07:51 AM

HP Recommended

hp14dq5043cl battery stuck at 16% even when it's plugged in. The light the indicates the status of the battery is white even if the percentage is still low. The battery is not moving up and still stuck with 16% or 18% even when it says charging. The battery icon on the lower right on my laptop is not making its moving bar effect. What seems to be the problem? 

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1 person had the same question
1 REPLY 1

‎10-15-2024 09:45 AM

HP Recommended

Hi @Ktrnflrs 

 

first make a battery test, when you turn on the device press the F2 key several times, make the battery test and see if it passes or gives a failure ID.

 

 

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