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AlphaGutter
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Message 1 of 4
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hpdiags cmd bug

HP Recommended
HP laptop 15-dy1xxx
Microsoft Windows 10 (64-bit)

so I have this problem with my pc, every time I turn it on the cmd opens for a few seconds and a small screen tells me that I need an application to open hpdiags, I had installed the hp hardware diagnostics and uninstalled it because I don't need it, and since that time that window appears to me. It's quite annoying, what can I do?

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Echo_Lake
HP Support Agent
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Message 2 of 4
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@AlphaGutter

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try Microsoft system restore:
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

  1. Save any open files and close all open programs.
  2. In Windows, search for restore, and then open Create a restore point from the results list.

System Properties opens with the System Protection tab selected.

  • On the System Protection tab, click System Restore.

The System Restore window opens.

  1. Click Next.
  2. Click the Restore Point that you want to use, then click Next.

The confirmation window opens.

  1. Click Finish to restore your computer to a previous point.
  2. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
  3. System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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AlphaGutter
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my old restore points got erased, i can't fix the problem like this, is there any tool to fix the error?

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Echo_Lake
HP Support Agent
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29,704 29,634 1,424 1,489
Message 4 of 4
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@AlphaGutter

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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