-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- hpdiags link prompt HOW TO REMOVE

Create an account on the HP Community to personalize your profile and ask a question
03-28-2024 12:28 PM
This has been the most irritating popup message I cannot find how to remove it. Using Windows 10 / Google browser
I've tried other browsers but nothing worked. Tried a virus scan, etc, and it does not show up.
Upon starting my desktop, every other day or more, a popup box appears with the message hpdiags link app...yadayada
I have searched uninstall in programs in settings but this hpdiags link is not there to uninstall
I need step-by-step without using programs (not unless hpdiags is under another name) to remove this annoying box.
03-31-2024 04:31 AM
Hi @alyceskis,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Laptop that has a pop up every time the laptop powers on.
- Follow the below steps to perform a power drain on your PC.
1) Unplug the power cord from the PC & wall.
2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.
5) Power on the PC and check if it boots into Windows now.
-Update the BIOS for your PC by clicking on the link.
Make sure you keep only the charger plugged in while updating the BIOS for your PC.
Click on the + sign next to BIOS and then download the file.
Open the file and follow the on-screen instructions to complete the update.
-Install all the pending updates for the Windows operating system following the below steps.
Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.
- If the issue still persists, refer to this video link to further trouibleshoot.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee