• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-20-2018 04:19 PM

HP Recommended
Product: dv7 7005eo
Operating System: Microsoft Windows 7 (64-bit)

PCI\VEN_8086&DEV_1E3A&SUBSYS_1818103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_1818103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780

 

 

 

PCI\VEN_8086&DEV_1E31&SUBSYS_1818103C&REV_04
PCI\VEN_8086&DEV_1E31&SUBSYS_1818103C
PCI\VEN_8086&DEV_1E31&CC_0C0330
PCI\VEN_8086&DEV_1E31&CC_0C03

 

 

 

ACPI\HPQ0004
*HPQ0004

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2018 04:30 PM

HP Recommended

Hi:

 

You need these drivers for the ID's you posted...

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56158.exe

 

This package provides the Intel USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices.

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56164.exe

 

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-20-2018 04:30 PM

HP Recommended

Hi:

 

You need these drivers for the ID's you posted...

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56158.exe

 

This package provides the Intel USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices.

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56164.exe

 

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-21-2018 05:45 AM

HP Recommended

thank you, this solved my problems 😄

Was this reply helpful? Yes No

‎02-21-2018 06:59 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.