i am not able to use ms office 2019 which is free while purchasing the laptop, not get product key

[Narayan9861]

i am not able to use ms office 2019 which is free while purchasing the laptop, not get product key

[VikramTheGreat]

Hi @Narayan9861,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I understand it can be frustrating not being able to use MS Office, especially when you expected it to be available.

To clarify, HP laptops are typically preloaded with a trial version of Microsoft Office. A full version (like Office Home & Student 2019) is only included if it was part of your original purchase. This would usually be mentioned on the laptop box, invoice, or provided as a product key card.
 

As this seems to be the concern, we’d be happy to check this for you.
 

Kindly share:

• A clear image of your laptop’s box (where Office details may be printed)
• Or, your proof of purchase/invoice showing Office was included
   

Once we have this, we’ll guide you on the next steps to get Office activated if eligible.

We’re here to help and appreciate your patience.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support