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User08122020
New member
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Message 1 of 2
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i can't install driver in my laptop

HP Recommended
HP ENVY TS 15 Notebook PC
Microsoft Windows 10 (64-bit)

hello sir , 

  my name is Bhavik patel

email : [Personal Information Removed]

mo [Personal Information Removed]

laptop name   HP ENVY TS 15 Notebook PC

                                 

                      when i install drive i face this problem, error is The driver being installed is not validated for this computer. please obtain the oppropriate driver from the computer manufacturer. I face this promlem please resolve this problem as soon as possible 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@5CG428HZKH Welcome to HP Community!

 

I understand that you are unable to install the drivers.

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

  1. Click Check for updates and messages to scan for new updates.

  1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  2. Click the update name for a description, version number, and file size.
  3. Select the box next to any updates you want to install, and then click Download and install.

 

Also, ensure Windows is up to date

Select the Start button, and then go to Settings > Update & security > Windows Update and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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