i can't set up fingerprint sign up on my hp elite book 840 g6

[ojenga]

hp elite book 840 g6

[Dragon-Fur]

@ojenga 

Welcome to the HP English Community --

It's unclear from your description whether your computer has a fingerprint reader.

The service manual states that the fingerprint reader is available on "select products" --

"Select Products" means that not every computer comes with this feature.

Your computer might only have a same-colored cover plate instead of an actual sensor.

Check for the hardware first -- if the hardware exists,

Then

If you need a driver to complete the setup, check for a Driver in your product's home page > Category "Software & Drivers"

Maintenance & Service Guide - HP EliteBook 830 G6 Notebook PC 

Page 13-14

(4) Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password logon.
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make sure when you
register your fingerprint that all sides of your finger are registered by the
fingerprint reader.

========================================================

Open and check the Device Manager

Control Panel > icon view > Device Manager

Tab View

Check Show hidden devices

Select Devices by Type

Open Biometric devices

No section for "Biometric devices" = No fingerprint reader / sensor

General Example - Device Manager - Biometric devices - Fingerprint / Camera

Device_Manager_Generic_Biometrics_Fingerprint_Camera_2

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP EliteBook 840 G6 Notebook PC  

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[ojenga]

Hello, thanks for your response

I have not been able to set up the fingerprint log in on my hp elitebook 840 G6. I confirm that the PC has the fingerprint sensor on it. Kindly help