i cannot download any apps on my laptop device. says virus scan failed

[debrae33]

i m having issues downloading any type of app on to me device. Every time i try it gives me an error msg that says "virus scan failed" HELP

[Hawks_Eye]

Hi @debrae33 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That error can be frustrating, but there are a few things you can try to resolve it:

Check Your Antivirus Settings

• If you’re using Windows Defender, open Windows Security → Virus & threat protection → Manage settings.
• Temporarily disable Real-time protection and try downloading again.

Clear Your Browser Cache

• If you’re using Microsoft Edge, go to Settings → Privacy, search, and services → Clear browsing data.
• Select Cached images and files and Cookies and other site data, then click Clear now.

Try a Different Browser

• If Edge is blocking downloads, try using Google Chrome or Mozilla Firefox to see if the issue persists.

Disable Windows S Mode (If Enabled)

• Some HP Stream laptops come with Windows 11 in S Mode, which restricts app installations.
• Go to Settings → System → About, and if S Mode is enabled, follow the steps to switch to standard Windows.

Run a Malware Scan

• Open Windows Security → Virus & threat protection → Quick scan to check for potential threats.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye