i have a camera malfunction issue but my face id is still recognising

[Vishnu_atman]

[VikramTheGreat]

Hi @Vishnu_atman,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing your model: HP ENVY x360 13.3" 2-in-1 Laptop PC 13-bf0000. If your camera seems to malfunction but Windows Hello (Face ID) still works, it suggests that:

• The infrared (IR) camera used for facial recognition is working.
• The RGB (regular) camera used for video calls or apps like Zoom/Teams might be having issues.

1. Check Camera Privacy Settings

• Go to Settings > Privacy & security > Camera.
• Make sure Camera access is turned on for both the system and apps.

2. Check Device Manager

• Press Win + X > Device Manager.
• Expand Imaging Devices or Cameras.
• You should see two entries:
  • HP Wide Vision HD Camera (RGB)
  • IR Camera (used for Face ID)
• If the RGB camera has a yellow warning or is missing:
  • Right-click > Uninstall device.
  • Restart your laptop to reinstall it.

3. Update or Reinstall Camera Drivers

• Visit the HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 Software and Driver Downloads | HP® Support.
• Download and install the latest camera driver (usually under “Driver – Keyboard, Mouse, and Input Devices” or “Driver – Multimedia”).

4. Test Camera in Camera App

• Open the Camera app from the Start menu.
• If it shows a black screen or error, try switching between cameras using the camera switch icon (if available).

5. BIOS and Firmware Update

• From the same HP driver page, install the latest BIOS and firmware updates.
• These can resolve hardware detection issues.

6. Run HP PC Hardware Diagnostics

• Restart your laptop and press the Esc key, then press F2.
• Run the Camera Test under Component Tests.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat